Terms & Conditions

Acceptance of Terms

Using Disconnect's website or services means you've read these Terms and agreed to them. If something here doesn't work for you, don't use the service. That's the honest version.

Services Offered

Disconnect builds digital solutions — software development, automation, optimisation, cloud infrastructure. Every engagement runs on a defined project scope, timeline, and contract agreed between Disconnect and the client. No vague handshakes.

User Responsibilities

Use the platform lawfully. Don't attempt unauthorised access, don't introduce malicious code, and don't do anything that could hurt Disconnect, its clients, or its systems. Whatever information you provide should be accurate and current — if it isn't, that's a problem you own.

Intellectual Property Rights

What Disconnect creates belongs to Disconnect — content, code, designs, branding — unless a written agreement says otherwise. After full payment, usage rights transfer as laid out in the project agreement. Taking our work and reproducing or distributing it without permission isn't allowed.

Payments and Pricing

Pricing is what's agreed in the proposal or contract. Pay on time. If payment is late or doesn't come, Disconnect can pause or end the engagement. Fees already paid aren't refundable unless the agreement specifically says they are.

Project Delivery and Revisions

We hit our deadlines when we can. Sometimes delays happen — client dependencies, third-party tools, things no one saw coming. Those are real and they affect timelines. Revisions are scoped in the agreement; anything outside that scope is an additional conversation, potentially an additional cost.

Third-Party Services

Some of what we build pulls in third-party tools — cloud platforms, analytics services, APIs. Disconnect doesn't control those and isn't responsible for their performance or security. Check their terms if it matters to you.

Limitation of Liability

Disconnect isn't liable for indirect, incidental, or consequential damages from using — or not being able to use — our services. We build things well and take security seriously, but we can't promise every service runs perfectly at all times.

Data Protection and Privacy

Your data is handled as described in our Privacy Disclaimer, which you agreed to by using our services. We take appropriate security measures. No system is completely bulletproof, but we're not cavalier about it either.

Termination of Services

Disconnect can suspend or terminate services for breach of these Terms, non-payment, or misuse. Clients can end things too — as defined in the service agreement.

Modifications to Terms

These Terms get updated when needed — new services, legal changes, evolving practices. If you keep using Disconnect after an update, you've accepted the new version.

Governing Law

Applicable law governs these Terms. Disputes go to the courts named in the service agreement.

Contact Information

Questions about any of this? Reach out through our official website or communication channels. We'll respond properly.

Using Disconnect's services means you've read and agreed to these Terms. We assume you have.